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Custom Signs Frequently Asked Questions

I’ve never ordered a sign before. How do I get started?

We have lots of experience helping people identify and order the type of sign that best suits their needs. A good place to start is to spend some time browsing our website to see if you can identify a particular style of sign that is similar to what you would like. It’s also important to know sign sizes and your budget so that we can design a solution that falls within your parameters. Once you have this information, we will work with you to fine tune your project and then provide you with a free, no-obligation quote.


What types of materials are available?

We work with a broad range of materials, including stone, wood, aluminum, acrylic, bronze, HDU, stainless steel and many others. If you have a particular material in mind and don’t see it on our website, please let us know.


What file type do you need in order to create my sign?

We work with a wide array of artwork formats, including everything from hand-drawn sketches to vector Illustrator files. The most efficient (and therefore most cost-effective) format is a vector file in an .eps or .ai or PDF format, with text converted to outlines. If vector artwork is not available, we can nearly always scan and digitize your logo for a reasonable fee. The easiest way to get your artwork to us is to email it, or if the file is very large you can also send us a DVD or CD or a Flash Drive.


Can you match my logo and colors exactly?

No problem. There is a small fee for exact Pantone color matches and if you have your logo in an acceptable format, we will be able to replicate your logo.


How much will shipping be?

Shipping cost estimates will be made available once we have your project specifications and sign quantities which are part of the overall cost estimate. We ship anywhere in the country.


What is the timeframe from when I place my order to when I get my sign?

That depends on a variety of factors—the type of sign, production requirements and more. After the design is approved, we provide a tentative timeline for completion. And, if you are facing a critical deadline we’ll do our best to meet your needs.


Will I see a proof before my sign is made?

We guarantee 100% satisfaction! So, yes. Once we have your artwork and once you approve of the cost estimate, we will produce a proof. The proof will require your approval before proceeding with your project.


What is your ordering process and payment requirement?

Once you have the cost estimate for your project, we will ask that you e-mail or fax a signed quote back in order for us to get started. Depending on the size and complexity of your project, we may request a deposit prior to starting your project or when our proof is approved. Otherwise, our terms are net 30 days with credit approval. We also accept major credit cards. We will discuss payment terms with you early in the process.

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